Electrical emergency and safety: what should I know?

Downed or Dangling Lines

Stay at least 10 metres away from the downed power line. Watch for conductive materials like fences and secure the area. Do not touch or go near the wire; even if it is on the ground, it may still be live and could kill you. Contact Nelson Hydro (24-hour toll-free) at 877-324-9376 (877-32-HYDRO).


Electrical Substations & Warning Signs

Those warning signs are real! Nelson Hydro Substations contain high voltage equipment of up to 63,000 volts. Even much lower voltages can jump through the air and reach you. Contact with high voltage electricity can result in injury or death.

Show All Answers

1. How do Nelson Hydro Rates compare to other areas of Canada?
2. Moving in, moving out: what do I do?
3. How much advance notice do I need to open, close or transfer an account?
4. New house construction or electrical service upgrade: where do I start?
5. How often am I billed, and how do I pay?
6. How can I keep my bills low?
7. What causes power outages, and will I be notified?
8. What do I do if the power goes out?
9. What do I need to know about trees, branches, and power?
10. Electrical emergency and safety: what should I know?
11. I want to locate the buried wires and electrical cables on my property. What should I do?
12. What should I do if I damaged an electrical cable while I was working in my yard?