We understand there has been some confusion around overdue electric accounts and disconnect notices arriving this month. Here’s what’s happening and how we’re addressing it:

1️⃣ Mail Delays: Canada Post is experiencing delays due to the recent postal strike and holiday backlogs. This has resulted in some customers receiving overdue notices and disconnect notices after already paying their electric bills.

2️⃣ No Penalties: Rest assured, Nelson Hydro paused all penalty fees during the strike. If you’ve paid your bill, you can disregard any overdue notices you’ve received.

3️⃣ Sign Up for E-Billing: Avoid mail delays by signing up for e-billing. With e-billing, you’ll get real-time access to your account information and receive your bills electronically—quick, reliable, and eco-friendly!

👉 Sign up here: https://www.nelson.ca/771/Nelson-Hydro-Bill-Payment

Thank you for your patience and understanding as we work through these delays. If you have any questions, please reach out to our team directly.